Returns

Faulty Goods

In the unfortunate case of goods being faulty or damaged in transit, Bear Market offers the choice of either a replacement or a full refund including any postage costs incurred. Goods can be returned through DPD or to our Roastery at Lower Kilmacud Road - Old Church Stillorgan Co Dublin A94T714.


RETURNS

We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, we aim to make the returns process as simple as possible. For health and safety reasons, Bear Market cannot accept returned food products. Please contact us at shop@bearmarket.ie. You will be required to return the goods, unopened and as new, with a copy of your original invoice, via DPD Delivery or by person to our Stillorgan Roastery. 


COFFEE

Please note that for best results we recommend you to purchase our coffee as wholebean. Especially for espresso grind since each machine has different settings, our grind might not suit the Espresso Machine that you have at home.

If you are having issues and the coffee is not coming through or is to watery please see the below links for guidance. In a lot of cases the Espresso Machines need to have a cleaning cycle or descaler process as this might be causing the issue.

Descaling Process:https://www.youtube.com/watch?v=WxJxMesoW80

Cleaning Process:https://www.youtube.com/watch?v=WMnYMjJWKRU


3RD PARTY SUPPLIERS - EQUIPMENT

For coffee machine equipment there is no refund after purchase, as per our supplier's terms. However, if the equipment that you purchase is faulty we will gladly assist and provide all the information that you need to exchange the item or process a refund. 


Contact Details for Sage Machines

If there is a fault with the product and it is in warranty, then you are best to contact Sage support who will look after you. Below are contact details for Sage:

Search our shop