SHIPPING

We deliver nationwide Monday to Friday (bank holidays excluded). We have a speedy coffee team, who pack and get your orders delivered to your door within 1 - 2 working days, so that you are never waiting long. Deliveries are made by third-party DPD Couriers.

Please note we only deliver to the Island of Ireland (both Northern Ireland and Republic of Ireland) and countries within the EU. We do not currently deliver to the UK.We work on a 5-10 day working day delivery system for International EU deliveries. 

Deliveries are made by our third-party DPD Couriers. However, you can track your orders here when you’ve received confirmation that your order is out for delivery: https://shipping.dpd.ie/help-centre/parcels/question/delivery/how-do-i-track-my-parcel.

If you can’t wait for delivery, we offer the option to click and collect, or return non-perishable items at our Roastery in Stillorgan. Simply select the pick up option when checking out online. We also sell all of our coffee, merch and some equipment in our stores.

ORDERS

Simply get in touch with us through shop@bearmarket.ie or our live chat and let us know the changes you want to make. If it hasn’t been packed yet, we should be able to make adjustments for you. For example, if you entered the wrong address or if you want your coffee ground instead, let us know and we’ll help.

We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, we aim to make the returns process as simple as possible. For health and safety reasons, Bear Market cannot accept returned food products. Please contact us at shop@bearmarket.ie. You will be required to return the goods, unopened and as new, with a copy of your original invoice, via DPD Delivery or by person to our Stillorgan Roastery. 

In the unfortunate case of goods being faulty or damaged in transit, Bear Market offers the choice of either a replacement or a full refund including any postage costs incurred. Goods can be returned through DPD or to our Roastery at Lower Kilmacud Road - Old Church Stillorgan Co Dublin A94T714.

EQUIPMENT

For equipment there is no refund after purchase, since we order the equipment from our supplier right after the order is made. Bear Market doesn't keep high quantities of inventory in store. However if the equipment that you purchase is faulty we will gladly assist and provide all the information that you need to exchange the item or process a refund.

If there is a fault with the product and it is in warranty, then you are best to contact Sage support who will look after you. Below are contact details for Sage:

For Returns: returns@beaumex.ie

Faulty Goods Support: Telephone: 1800 932369 

Web chat and Online support: https://www.sageappliances.com/uk/en/support/sage-support.html

You can replace Sage machine parts through: https://www.sageappliances.com/ie/en/home/index.html

If you are having issues and the coffee is not coming through or is too watery please see the below links for guidance. In a lot of cases the Espresso Machines need to have a cleaning cycle or descaler process as this might be causing the issue.

COFFEE

Our coffees are very versatile and can work with all the popular brewing methods. We also offer to grind our coffees for you for each of these brewing methods. 

Single Origins work great on any filter brewing method thanks to their vibrant aromas and flavours, in particular the V60 or Chemex.  For any Sage or Espresso products, we recommend you go for beans that are geared towards Espresso for a more balanced and smooth taste. Take a look at our brew guides and roasting guides to learn more. Our House Roast works wonders with a Sage.

We offer to grind all our coffees for you for every brewing method (Moka Pot, Espresso, Aeropress, Chemex, French Press and V60). For freshness, if you have a home espresso machine we recommend you always buy wholebean. Whereas if you’re a filter lover we can grind the coffee depending on your brewing method.

You can download our brew guides from the "learn/education" section of our website.

ROASTING

Every single day, our coffee is lovelingly roasted to order from our Roastery in Stillorgan, that means that, after an adequate resting period (1 week), we've timed it so that it arrives on your door at the perfect time to brew. A little rest but not too much so you have the perfect, aromatic freshness for your brew.

We recommend brewing our coffees from up to 3 months after the roast date. The Roast date and best before dates are labelled on the back of all our coffee products. For freshness, if you have a home espresso machine we recommend you always buy wholebean. Whereas if you’re a filter lover we can grind the coffee depending on your brewing method.

COFFEE SUBSCRIPTIONS

Let us surprise you with a new Single Origin coffee every month! Our Roasters Rotation subscription includes a large selection of specialty coffee from around the world but only if they make an active effort to promote sustainability in the industry and pay their farmers fairly.

Firstly, choose what brewing method/equipment you’d like to use. We offer four subscription products (House Roast, Roasters Rotation, Decaf and Nespresso Compostable Pods. We recommend choosing the single origin subscription if you’re a fan of trying our latest coffee and prefer filter coffee whereas if you just want a continuous supply of beautiful coffee we suggest you select our House Roast option.

You can amend, pause or cancel your subscription anytime if you’re on our rolling subscription model by logging into your account or contacting us at shop@bearmarket.ie

We will send your subscription out on a weekly, bi-weekly or monthly basis, depending on your preference. You can also adjust your subscription type, delivery schedule, grind or coffee volume by logging into your account or contacting us at shop@bearmarket.ie.

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