Contact us
Have a question or just want to say hi? We’d love to hear from you.
FAQs
SHIPPING
We deliver nationwide Monday to Friday (bank holidays excluded). We have a speedy coffee team, who pack and get your orders delivered to your door within 1 - 2 working days, so that you are never waiting long. Deliveries are made by third-party delivery service, DPD.
Deliveries are made by DPD. However, you can track your orders here when you’ve received confirmation that your order is out for delivery: https://shipping.dpd.ie/tracking/
Please note we only deliver to the Island of Ireland (both Northern Ireland and Republic of Ireland) and countries within the EU. We do not currently deliver to the UK. We work on a 5-10 day working day delivery system for International EU deliveries.
ORDERS
Simply get in touch with us through shop@bearmarket.ie or our live chat and let us know the changes you want to make. If it hasn’t been packed yet, we should be able to make adjustments for you. For example, if you entered the wrong address or if you want your coffee ground instead, let us know and we’ll help.
We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, we aim to make the returns process as simple as possible. For health and safety reasons, Bear Market cannot accept returned food products. Please contact us at shop@bearmarket.ie. You will be required to return the goods, unopened and as new, with a copy of your original invoice, via DPD Delivery or by person to our Stillorgan Roastery (Mon-Fri, 8am-5pm)
In the unfortunate case of goods being faulty or damaged in transit, Bear Market offers the choice of either a replacement or a full refund including any postage costs incurred. Goods can be returned through DPD or to our Roastery at Lower Kilmacud Road - Old Church Stillorgan Co Dublin A94T714.
If there is a fault with the product and it is in warranty, then you are best to contact Sage support who will look after you. Below are contact details for Sage:
For Returns: returns@beaumex.ie
‍Faulty Goods Support: Telephone: 1800 932369
Web chat and Online support: https://www.sageappliances.com/
uk/en/support/sage-support.html
‍
‍You can replace Sage machine parts
through: https://www.sageappliances.com
/ie/en/home/index.html
COFFEEÂ BREWING &Â ROASTING
Our coffees are very versatile and can work with all the popular brewing methods. We also offer to grind our coffees for you for each of these brewing methods. Single Origins work great on any filter brewing method thanks to their vibrant aromas and flavours, in particular the V60 or Chemex. Â
For any Sage or Espresso products, we recommend you go for beans that are geared towards Espresso for a more balanced and smooth taste. Take a look at our brew guides and roasting guides to learn more. Our House Roast works wonders with a Sage.
Every single day, our coffee is lovelingly roasted to order from our Roastery in Stillorgan, that means that, after an adequate resting period (1 week), we've timed it so that it arrives on your door at the perfect time to brew. A little rest but not too much so you have the perfect, aromatic freshness for your brew.
We offer to grind all our coffees for you for every brewing method (Moka Pot, Espresso, Aeropress, Chemex, French Press and V60). For freshness, if you have a home espresso machine we recommend you always buy wholebean. Whereas if you’re a filter lover we can grind the coffee depending on your brewing method.
We recommend brewing our coffees from up to 6 months after the roast date. The Roast date and best before dates are labelled on the back of all our coffee products. For freshness, if you have a home espresso machine we recommend you always buy wholebean. Whereas if you’re a filter lover we can grind the coffee depending on your brewing method.