Order enquiries
Have questions about your order, shipping, or our products? We’re here to help.
Questions · Orders · Just saying hi
CONTACTCONTACT
question or just want to say hi? Whether it's an order enquiry, a corporate request, or a job application — drop us a line and we'll get back to you as soon as we can.
If you'd rather pop in, our nine Dublin cafés are open every day. Find your nearest spot, grab a coffee, and chat with the team. We're always happy to help in person — kettle's on.
shop@bearmarket.ie
Corporate enquiries
Looking to partner with us, place a bulk order, or request an invoice? Get in touch.
Career opportunities
Interested in joining the Bear Market team? We’d love to hear from you.
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Browse café details and directionsFAQs
SHIPPING
What are your delivery times for Ireland?
Orders are typically dispatched within 1–2 business days. DPD delivery within Ireland usually takes a further 1–2 business days after dispatch, excluding bank holidays. Once your order is on its way, you'll receive tracking details.
How can I track my order status?
Deliveries are made by DPD. You can see every order, its status and its tracking link under Orders in your account. You can also track it directly with DPD once you've had confirmation that it's out for delivery: https://shipping.dpd.ie/tracking/
What are your delivery times for EU and Northern Ireland?
Please note we only deliver to the Island of Ireland (both Northern Ireland and Republic of Ireland) and countries within the EU. We do not currently deliver to the UK. We work on a 5-10 day working day delivery system for International EU deliveries.
ORDERS
How can I change an order?
You can see your order and its status under Orders in your account. Orders can't be edited there once placed, so to change one, email us at shop@bearmarket.ie with the order number and what you'd like changed. If it hasn't been packed yet, we should be able to make adjustments for you. If it's a subscription order, you can change your coffee, grind, bag size or address yourself in The Club in your account.
Can I return my order if I'm not happy?
For returns or questions about your order, contact shop@bearmarket.ie. If you have changed your mind about an online purchase, you can give notice of withdrawal. Eligibility depends on the product and circumstances. This does not affect your rights if goods are faulty or damaged.
What if my order has an issue?
In the unfortunate case of goods being faulty or damaged in transit, Bear Market offers the choice of either a replacement or a full refund. Please contact us at shop@bearmarket.ie with your order number and we'll arrange it. Goods can be returned through DPD or to our Roastery at The Olde Church, Lower Kilmacud Rd, Stillorgan, Dublin, A94 T714.
COFFEE BREWING & ROASTING
What's the difference between Espresso and Filter Coffee?
Our coffees are very versatile and can work with all the popular brewing methods. Single Origins work great on any filter brewing method. For any Sage or Espresso products, we recommend beans geared towards Espresso. Take a look at our brew guides. Our House Roast works wonders with a Sage.
How fresh is your coffee?
Every single day, our coffee is lovingly roasted to order from our Roastery in Stillorgan. After an adequate resting period (1 week), we've timed it so that it arrives at your door at the perfect time to brew.
How do I select the right grind?
We offer to grind all our coffees for you for every brewing method (Moka Pot, Espresso, Aeropress, Chemex, French Press and V60). For freshness, if you have a home espresso machine we recommend you always buy wholebean.
Where can I find your brew guides?
For how long can I enjoy my coffee after the roast date?
We recommend brewing our coffees from up to 6 months after the roast date. The Roast date and best before dates are labelled on the back of all our coffee products.
Coffee Club
What is the Single Origin Roaster's Rotation?
Let us surprise you with a new Single Origin coffee every month! Our Roasters Rotation subscription includes a large selection of specialty coffee from around the world but only if they make an active effort to promote sustainability in the industry and pay their farmers fairly.
What Subscriptions should I sign up for?
We recommend choosing the single origin subscription if you're a fan of trying our latest coffee and prefer filter coffee whereas if you just want a continuous supply of beautiful coffee we suggest you select our House Roast option.
How can I skip a delivery or cancel my subscription?
You can skip your next delivery or cancel your subscription any time from The Club in your account. If you need a hand, contact us at shop@bearmarket.ie.
How can I make changes to my subscription?
You can make changes yourself in The Club in your account: switch your coffee, grind or bag size, change the address it's delivered to, or skip your next delivery. You can add or edit your saved addresses under Addresses. If you need a hand with anything else, contact us at shop@bearmarket.ie.
Still have questions?
Got any questions we didn't cover here? Just drop us a line!
VIEW OUR BREW GUIDES
Perfect your brew at home with our easy-to-follow guides crafted by coffee experts.